Business Articles

Business Basics - Grow Your Employees

Retail experts Kizer & Bender tell you how to make your staff happier, more productive and loyal to your business.

By Rich Kizer
By Georganne Bender
Published: February 14, 2011

These days it’s easy to get too involved working in your business, instead of on your business. Yes, inventory is important; daily store operations are important; planning events and promotions is important; yet none of them matter if your people aren’t up to snuff. Consider a study that looked at why customers leave a store and never return:

14% of customers leave because they are dissatisfied with the product; 14% are lured away by the competition or influenced by friends; 68% leave and never return because of an attitude of indifference by the service provider (Source: American Society for Quality).

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