Business Basics - Grow Your Employees
Retail experts Kizer & Bender tell you how to make your staff happier, more productive and loyal to your business.
February 14, 2011
These days it’s easy to get too involved working in your business, instead of on your business. Yes, inventory is important; daily store operations are important; planning events and promotions is important; yet none of them matter if your people aren’t up to snuff. Consider a study that looked at why customers leave a store and never return:
14% of customers leave because they are dissatisfied with the product; 14% are lured away by the competition or influenced by friends; 68% leave and never return because of an attitude of indifference by the service provider (Source: American Society for Quality).
To read more, enter your subscriber number or subscribe below, it's free!
You are currently not logged in. This article is only available to Model Retailer magazine subscribers.
If you are already a subscriber to Model Retailer magazine you must log into your account to view this article.
As a subscriber to Model Retailer you have access to valuable information for your business including:
- Industry News
- Product News
- Product Reviews