Business Articles

When customers leave a bad online review, attention and diplomacy are keys to a positive outcome; here are smart ways to mend your fences
By Eliana Osborn
Published: April 14, 2016
A Maine model-ship company and retail store continues its long, storied history
By Debbie Swanson
Published: April 14, 2016

Even if your store’s sales have plateaued, these ideas will help boost your customer base, popularity and bottom line
By William J. Lynott
Published: April 14, 2016
When bad things happen to a good business, there are steps you can take to get back on track­—but you must be prepared before the crisis occurs
By Phillip M Perry
Published: April 14, 2016
Untangling yourself from unnecessary chores and time-wasting tasks means better profits, happier customers and a less-stressed store owner
By William J. Lynott
Published: March 14, 2016
You don’t have to wait for conditions to change before you can be happy at work; instead, solve those problems with a change in mindset and mood
By Phillip M Perry
Published: March 14, 2016
Collectible card games offer an easy way to build your customer base
By Debbie Swanson
Published: March 14, 2016
Recent changes in U.S. tax rules affect how retailers handle inventory-related costs; here’s a primer on the best ways to keep those costs manageable
By Mark E. Battersby
Published: March 14, 2016
PATH Act extends tax-saving provisions for retailers, including the Section 179 expensing deduction; here’s a
guide to 7 highlights
By Mark E. Battersby
Published: February 14, 2016
The world of Web-based retail can be tricky to navigate, so get to know the software that will help you manage online merchandise
By Phillip M Perry
Published: February 14, 2016
Shifting its focus to consumers, the industry’s largest trade show hopes to reverse recent declines—while keeping ‘trade’ front and center
By Elizabeth Nash
Published: February 14, 2016
Are your employees ‘engaged’ in their work? A great staff—guided by good management—drives profits and
customer satisfaction
By Pamela Thompson
Published: February 14, 2016
Show off your merchandise in ways that capture customers’ attention and help them realize how much they want to buy it
By Pamela Thompson
Published: January 14, 2016

Drones the size of your hand wail along at 50 mph; don’t blink!

By Tim Kidwell
Published: January 14, 2016

Shake up the way you send emails by employing these 5 easy tactics, which promote happy relationships between stores and customers

By Phillip M Perry
Published: January 14, 2016

Inspire your customers, inform them of the latest products and send them hurrying to your store—all with the humble newsletter

By Charlene Oldham
Published: January 14, 2016
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