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Upgrade your sales skills

Learn how to fuel more sales from every customer—and train your staff to sell like pros—with the help of upselling and cross-selling
By Phillip M Perry
Published: November 13, 2015
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More sales mean higher profits. Your cash registers must ring more often for your retail store to survive and thrive. Just how can you spark more sales among wary shoppers? Experts say one of the most powerful techniques is “upselling.” That’s the promotion of better quality, higher priced merchandise that more closely meets customer needs.