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When it's all in the family

Mom and pop’s business may be long-standing, but it won’t stand long if you don’t treat non-related staff equally and professionally
By Phillip M Perry
Published: June 15, 2015
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"Welcome to the family business. Take a back seat."
Does that sound friendly? Too often, that’s what family-business employees with a politically incorrect surname hear. Non-relatives often get the short end of the stick, being shouldered out of important meetings, left out of vital discussions, passed over for promotions. They may even get inferior parking spots.
Such discrimination can be costly. Workers start to exhibit low morale, engage poorly with customers or even jump ship for the competition when they feel underappreciated and ignored.
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