May 2016

By William J. Lynott
Even if your store’s sales have plateaued, these ideas will help boost your customer base, popularity and bottom line
pg. 10
By Phillip M Perry
When bad things happen to a good business, there are steps you can take to get back on track­—but you must be prepared before the crisis occurs
pg. 12
By Eliana Osborn
When customers leave a bad online review, attention and diplomacy are keys to a positive outcome; here are smart ways to mend your fences
pg. 14
By Debbie Swanson
A Maine model-ship company and retail store continues its long, storied history
pg. 16