August 2015

By Eliana Osborn
Difficult customer situations are inevitable, but bad endings are not; here are tips for turning problems into win-win solutions
pg. 12
By Phillip M Perry
You can save money by shopping around for merchant credit card accounts — but be sure you’re making good comparisons
pg. 14
By Debbie Swanson
With customers searching online, and so many channels available to you, there are lots of ways for you to promote your business
pg. 16